We Listen To Your ID Needs & Design the Solution
Our responsive team ensures your project is understood and gets the intended results.
We “truly listen” to our customers and are invested in their successes—which shows in our excitement as we continually communicate through every project and make it easy to do business with us. For over 70 years, we’ve provided unparalleled, award-winning support and scored highest in our industry for customer satisfaction, showing our team is there for you no matter what, genuinely defining ID Made Better.
Customized Approach To Each Application
Focusing on the details is how we do business
We believe each project has its own set of unique requirements and there are no "one-size-fits-all" applications. Metalcraft is an employee-owned company, built around ID experts who have years of experience customizing solutions to ensure each project is a success and we make a customer for life.
Personalized Service
One-on-one project management & communication
Being customer-focused means having communication that is consistent, responsive, and accurate. For large enterprise ID projects, we provide an extra level of customer service through our Territory and Account Specialists. Our Territory Specialists are our ID experts dedicated to specific geographic regions around the USA and internationally. These specialists make it a priority to provide assistance, whether that be on-site visits, project implementation coordination, or garnering additional technical resources.
Account Specialists work as the single point of contact for all projects and applications for the customer ensuring nothing "falls through the cracks". Account Specialists coordinate and manage all aspects of the ID label project making sure everything stays on track and proceeds as expected.
Metalcraft Benefits That Matter
Tag & label options that meet customer needs
Quality and speed are two things that every organization looks for in an ID provider. At Metalcraft we have built our reputation on providing those essential areas to all of our customers.
Our 5 Point Promise highlights the same day turn around time on photo anodized products and the guarantee on lifetime readability of the barcode.
The DASH Program is for polymer label customers who need labels immediately, providing a 2-day label option when you need labels in a hurry.
The RFID Advantage Program highlights data management, RFID encoding, and product design offerings unmatched by other providers in the industry.
